Help Desk
Welcome to the Suxxess FX FAQ. Here, you’ll find clear answers to your trading questions, from getting started to managing your account and navigating the platform. We’re a platform built with traders in mind, always ready to support you.
How do I create an account with Suxxess FX?
To create a new trading account, click on the “Register” button on our homepage, fill out the required details like your name, email, and phone number, and follow the registration instructions.
What documents do I need to complete the due diligence process?
To complete the due diligence process, you’ll need to provide a valid government-issued ID (such as a passport or identity card), proof of address (like a utility bill or bank statement), and any additional documents required based on your country of residence.
How long does it take for my application to be approved?
The onboarding process typically takes between 24 and 48 hours, depending on the volume of requests. Once approved, you’ll be notified, and your account will be fully activated.
Can I start trading before completing the onboarding process?
As per applicable legislation, you must complete the due diligence and onboarding process before you can start trading on Suxxess FX. This ensures that we comply with regulations applicable regulations .
How do I log into the platform for the first time?
After completing the online registration form, you’ll receive all necessary login details via email. Please enter your username and password on the login page, and you’re ready to start exploring the world of CFD trading on the platform.
What is a demo account, and how do I use it?
A demo account is your risk-free gateway to exploring CFD trading without risking your capital. It allows you to trade with virtual funds in real market conditions, helping you understand the platform, try different strategies, and practise without financial risk. It’s a great place to get familiar with Suxxess FX before transitioning to live trading. We encourage every new trader to take full advantage of it and build their confidence.
What are the minimum requirements to open a live trading account?
To open a live trading account on Suxxess FX, a minimum deposit of $250 is required. Once your deposit is made, you’re ready to enter the markets and start trading CFDs.
How do I deposit funds into my account?
Once you complete the online registration form, you’ll find a range of deposit options in the “Deposit” section of your Client Area. From bank transfers to various online payment services, you can fund your account and begin trading without delay.
What payment methods are available for deposits and withdrawals?
Succexx FX offers multiple payment methods, including credit/debit cards, e-wallets, and bank transfers. Please refer to the designated page on the website for more information.
How long do deposits and withdrawals take to process?
Deposits are typically processed instantly, ensuring you can start trading as soon as possible. Withdrawals, on the other hand, may take up to three business days depending on your bank and the payment method selected.
Are there any fees for deposits or withdrawals?
Suxxess FX does not charge fees for deposits. However, withdrawal or deposit fees may vary depending on your payment provider and chosen deposit/withdrawal method.
How do I change my account type (Silver, Gold, Platinum, Islamic)?
To change your account type on Suxxess FX (Silver, Gold, Platinum, or Islamic), reach out to our support team via your preferable method. Our platform offers multiple account options, and will be glad to guide you through the process.
How do I reset my password or recover my account?
If you’ve forgotten your password, please click “Forgot Password” on the login page and follow the instructions to reset it. You’ll receive an email with instructions to set a new password. If you have trouble accessing your account, please contact our support team for assistance.
How do I update my personal details (address, phone number, etc.)?
To update your personal details, log in to your Client Area and navigate to the account settings section. From there, you can edit your address, phone number, and other personal information. The Company reserves the right to request additional evidence, if required.
What currencies can I use on Suxxess FX?
SUXXESS FX supports multiple base currencies for your trading account. Choose the currency that suits your needs best when setting up your account.
How do I place a trade on the platform?
To place a trade, log in to the platform and select the asset you want to trade. You will be trading CFDs (Contracts for Difference), which allow you to speculate on price movements without owning the underlying asset. Choose your trade size and adjust leverage if necessary. You can also set stop-loss and take-profit levels. Once you’re ready, click “Buy” for a long position or “Sell” for a short position. Watch your CFD trade unfold in real time as market conditions shift.
What is leverage, and how do I use it?
Leverage allows you to control a larger position in the market with a smaller initial investment. While leverage can amplify potential profits, it also increases risk and losses, so it’s crucial to manage it carefully. You can select your preferred leverage when opening a trade, tailoring the risk to your strategy.
How do I set stop-loss and take-profit levels on trades?
Setting stop-loss and take-profit levels helps manage your risk and lock in potential profits but it can also amplify losses. When placing a trade, simply choose your desired price levels where you’d like to exit the position automatically. You can adjust these settings and manageexposure in volatile markets.
What markets and assets can I trade on Suxxess FX (stocks, forex, crypto, etc.)?
SUXXESS FX offers access to hundreds of assets across multiple markets, including CFDs on stocks, forex, cryptocurrencies, commodities, metals, and indices. This diversity gives traders the opportunity to explore various markets.
How can I track live market prices and trends?
Live market prices and trends are available directly on the Suxxess FX platform, updated in real-time. Using our charting tools, you can track market movements and use technical indicators to analyze trends, helping you make informed trading decisions.
What are margin calls, and how do they work?
A margin call occurs when the funds in your account fall below the required margin level to maintain open positions. If the market moves against your position, the platform will notify you to add more funds or close some trades to restore balance. This safeguard helps manage risk and ensure your account stays funded to keep your positions open
How do I use the charting tools on the platform?
Suxxess FX, powered by TradingView, offers various charting tools. Select an asset to view its chart, then apply a range of indicators, drawing tools, and timeframes to analyze market movements.
Can I trade CFDs on different devices (desktop, laptop, mobile)?
You can trade CFDs on your desktop, laptop, and mobile devices using our WebTrader platform. This flexibility ensures you never miss a market opportunity, whether you’re at home, on the move, or switching between devices. The mobile interface is optimized for seamless trading wherever you are.
How do I access historical data and market analysis on the platform?
You can access historical data by selecting an asset and adjusting the chart’s timeframe. From daily to monthly data, you’ll have a comprehensive view of past market performance. Additionally, our platform integrates in-depth market analysis to give traders valuable insights. Please note that past performance is not an indication of future results.
How do I customize my trading dashboard?
Suxxess FX allows you to tailor your dashboard to suit your needs. You can add or remove widgets, organize asset watchlists, and set up charting layouts. Your dashboard is your command center, shaped entirely by your preferences.
What should I do if I can’t log into my account?
If you’re unable to log into your Suxxess FX account, first check that your username and password are correct. If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it. If the issue persists, ensure that your internet connection is stable. For further assistance, reach out to our customer support team.
How do I contact your customer support team?
You can contact our customer support team 24/5 via multiple channels, including live chat, email, and phone. All contact options are accessible directly through the Help Center or your client area.
How do I resolve slow platform performance or loading issues?
If the platform is performing slowly, start by checking your internet connection, as a stable, high-speed connection is crucial for optimal trading performance. Next, try clearing your browser’s cache and cookies or switch to another browser. If the issue persists, contact our technical support team for further troubleshooting.
How do I clear cache and cookies on the platform?
Clearing cache and cookies can help resolve platform performance issues. On most browsers, you can find this option under “Settings” or “Privacy.” Please choose to clear cached data and cookies, then reload the platform. If you’re using WebTrader, this can help refresh your connection and improve speed.
What should I do if a trade fails to execute?
If a trade fails to execute, it may be due to insufficient margin, market volatility, or temporary platform issues. First, check your account’s margin and the asset’s current trading conditions. If everything seems fine and the issue persists, contact our support team immediately for further assistance.
Where can I report technical issues or bugs on the platform?
If you encounter any technical issues or bugs while using the platform, you can report them directly to our technical support team. Please contact us through live chat or email, providing as much detail as possible about the issue so we can resolve it swiftly.
What is CFD trading?
CFD (Contracts for Difference) trading is a financial product that allows traders to speculate on the price movements of an asset without owning the underlying asset. Essentially, when you trade CFDs, you’re entering into a contract with your broker to exchange the difference in the asset’s price from when you open the trade to when you close it. If the price moves in your favor, you profit; if it moves against you, you incur a loss. CFDs are available on various markets, including forex, stocks, commodities, indices, and cryptocurrencies.
What is the difference between CFDs and traditional trading?
The key difference between CFDs and traditional trading lies in ownership. With traditional trading, you own the actual asset (like buying shares of a company). With CFDs, you’re speculating on price movements without owning the underlying asset. Another difference is leverage, which allows CFD traders to open larger positions than they could with traditional trading, using only a portion of their capital. While leverage can amplify profits, it also increases the potential for larger losses. Additionally, CFD trading often involves shorter timeframes and is commonly used for speculative strategies, while traditional trading tends to focus more on long-term investing.
What is forex CFD trading?
Forex trading, or foreign exchange trading, is the process of buying and selling currencies on the global currency market, the largest and most liquid market in the world. Traders may create market opportunities by speculating on the fluctuations in exchange rates between currency pairs. The forex market operates 24 hours a day, five days a week, and is influenced by factors such as economic data, geopolitical events, and central bank policies. Unlike stock or commodity trading, forex trading is purely focused on the movement of currencies.
How does leverage work in CFD trading?
Leverage allows you to control a larger position in the market with a smaller amount of capital. For example, if your broker offers leverage of 1:100, it means for every $1 you deposit, you can control $100 worth of assets. You should be careful: this magnifies both potential profits and losses. While leverage increases the buying power of your account, it also increases risk, as even small market movements can have a significant impact on your account balance. Leverage should be used with caution, and it’s essential to understand the risks involved.
What is margin in CFD trading?
Margin refers to the amount of capital required to open and maintain a leveraged position in CFD trading. It is essentially a deposit, a fraction of the total trade size, that you need to keep in your account to support your open positions. The margin level varies depending on the asset and the leverage ratio. If your open positions move against you and your margin level falls below a certain threshold, you may receive a margin call, prompting you to add more funds or close some positions to maintain the trade.
What are stop-loss and take-profit orders?
Stop-loss and take-profit orders are essential risk management tools in trading. A stop-loss order automatically closes your position when the market reaches a predetermined level, preventing further losses. It helps traders cap potential losses if the market moves against them. A take-profit order, on the other hand, closes the position when the market hits a certain profit level. It can help traders stick to their trading plan without being swayed by market volatility or emotional decision-making.
What is the spread in forex trading?
Spread is the difference between the buy (ask) and sell (bid) price of a currency pair. It’s essentially the broker’s fee for executing the trade. In forex trading, the spread can either be fixed or variable, depending on market conditions. A tighter spread means lower trading costs, while a wider spread may indicate lower liquidity or high market volatility. The spread is a key factor to consider when calculating the potential cost of a trade, as it influences your break-even point.
How do swaps and overnight fees work?
Swaps and overnight fees are interest charges or credits that apply to CFD positions held overnight. These fees are calculated based on the difference in interest rates between the currencies in a pair (for forex trades) or the assets’ cost of carry for other markets. If you hold a position past the end of the trading day (rollover period), you’ll either be credited or debited the swap fee, depending on whether you’re holding a long or short position and the interest rate differential.
What are long (buy) and short (sell) positions?
In CFD trading, taking a long position (buy) means you expect the price of an asset to rise. If the price goes up, you can sell your position at a higher price and create potential trading opportunities. Conversely, taking a short position (sell) means you’re betting that the asset’s price will fall. In this case, you borrow the asset to sell at the current price, aiming to buy it back at a lower price later. CFD trading gives traders the flexibility to create trading opportunities from both rising and falling markets.
What is volatility, and how does it affect the markets?
Volatility refers to the degree of variation in the price of an asset over time. High volatility means that the price can change rapidly and unpredictably, while low volatility indicates more stable price movements. Volatility is often driven by market news, economic data, or geopolitical events.
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